Refund policy

Because our products are handmade, made-to-order, and perishable, we do not accept returns.

We take pride in the quality of our baked goods and want every customer to be happy with their order. If there is an issue with your order, please contact us within 24 hours of pickup or delivery with photos and a description of the problem.

Refunds, replacements, or store credits may be offered at our discretion for:

Incorrect items received

Missing items

Products damaged during delivery

Quality concerns reported within 24 hours

We cannot offer refunds or replacements for:

Change of mind

Incorrect flavor or design choices approved by the customer

Orders that are not picked up at the scheduled time

Damage occurring after pickup or delivery

Products that have been left unrefrigerated or improperly stored

Custom Orders

Custom orders require advance planning, ingredients, and preparation time. Because of this:

Payments for custom orders are non-refundable once work has begun.

Cancellations made at least 72 hours before the scheduled pickup or delivery date may qualify for a store credit or refund, less any non-recoverable costs already incurred.

Cancellations made less than 72 hours before pickup are non-refundable.

Pickup Orders

Customers are responsible for picking up orders during their scheduled pickup window. Orders not picked up as arranged may not be eligible for a refund.

Contact Us

If you experience any issue with your order, please contact us as soon as possible. We are committed to providing quality products and excellent customer service and will work with you to resolve any legitimate concerns